ONE OF ONE
Keeping things simple with our appointment process is always key, one on one between Clothing Stylist and Client.
We curate wardrobes for our clients lifestyles- It’s not just about custom suiting; it’s a whole curated experience with a one-on-one consultation.
THE PROCESS
During the first appointment, we take full body measurements and photos of your posture, shoulders and overall build. We will go over different styles of suiting that will compliment your specific build.
Then pick out a selection of a wide array of different cloth patterns and textures, whether it be Italian Cotton, Wool, Linen or Cashmere.
SECOND STEPS
Our second appointment will be the first Try-On of your clothing. For a full suit, there will be minor adjustments and finalization of the Jacket and Trousers,
ie: Finishing the hem on the trousers and the jacket sleeve length. Since everyones measurements are different, we always make sure the final measurements are to your satisfaction.
FINAL VISIT
Delivery, we will do the final Try-On of your garments, providing that the clothing is 100% to your satisfaction, we are all done and the clothing stays with you to wear for years to come.
MOVING FORWARD
Now that we have all of your exact measurements on file, our next appointments will run a bit different.
All we have to do moving forward is pick out the fabrics, styles and buttons for your custom clothing.
See you in 6-8 weeks for delivery
No Refund Policy
Waters Atelier/Wolf In Wool LLC operates on a strict no-refund policy for all custom orders.
Refunds are not provided under any circumstances, including but not limited to:
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Change of mind, event cancellation, or sizing changes after order confirmation
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Perceived delays in communication or production when delivery remains within the stated timeline
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Client dissatisfaction with design choices that were previously approved
If an error is made by Waters Atelier/Wolf In Wool LLC (such as incorrect sizing, color, or fabrication that does not match the confirmed order), we will remake or alter the garment at no additional cost. This is our commitment to quality and customer satisfaction.
Production Timelines
Estimated delivery dates are provided as a professional courtesy and are based on standard production and shipping schedules.
Delivery by a specific event date (e.g., wedding, performance, ceremony) is only guaranteed if confirmed in writing and agreed upon prior to order submission.
Delays caused by shipping carriers, customs, or other external factors are beyond our control but will always be communicated transparently.
Communication
We take pride in maintaining clear and consistent communication with every client. Updates are provided throughout the production process, and clients are encouraged to reach out at any time for status updates.
Please note that perceived “lack of communication” does not constitute grounds for a refund if production is still within the promised timeframe.
Acknowledgment
By submitting payment for a custom garment, the client acknowledges and agrees to the terms outlined in this policy.
This policy is publicly available on our website and applies to all Waters Atelier/Wolf In Wool LLC orders, regardless of where or how payment is processed.