ONE OF ONE
Our process is simple: a private, one-on-one appointment between stylist and client.
From that conversation, we develop a wardrobe designed around your lifestyle — a curated experience that goes far beyond custom suiting.
THE PROCESS
Your first appointment begins with a full set of measurements and an analysis of posture, shoulders, and overall build.
From there, we guide you through tailoring styles that best complement your proportions.
You will then select from a curated library of exceptional cloth — Italian cotton, wool, linen, and cashmere — offered in a range of refined patterns and textures.
SECOND STEPS
Your second appointment is the first fitting of your garment.
At this stage we refine the jacket and trousers — adjusting sleeve length, trouser hem, and overall balance. Each detail is finalized to ensure the garment fits precisely and meets your expectations.
FINAL VISIT
Delivery is the final fitting.
Once every detail meets your approval, the garment is yours — ready to be worn and enjoyed for years to come.
MOVING FORWARD
With your measurements on file, future appointments become effortless.
From here, we focus on cloth, style, and finishing details. Your garments will be ready for delivery in approximately six to eight weeks.
Returns
No Refund Policy
Waters Atelier/Wolf In Wool LLC operates on a strict no-refund policy for all custom orders.
Refunds are not provided under any circumstances, including but not limited to:
-
Change of mind, event cancellation, or sizing changes after order confirmation
-
Perceived delays in communication or production when delivery remains within the stated timeline
-
Client dissatisfaction with design choices that were previously approved
If an error is made by Waters Atelier/Wolf In Wool LLC (such as incorrect sizing, color, or fabrication that does not match the confirmed order),
we will remake or alter the garment at no additional cost.
This is our commitment to quality and customer satisfaction.
Production Timelines
Estimated delivery dates are provided as a professional courtesy and are based on standard production and shipping schedules.
Delivery by a specific event date (e.g., wedding, performance, ceremony) is only guaranteed if confirmed in writing and agreed upon prior to order submission.
Delays caused by shipping carriers, customs, or other external factors are beyond our control but will always be communicated transparently.
Communication
We take pride in maintaining clear and consistent communication with every client. Updates are provided throughout the production process,
and clients are encouraged to reach out at any time for status updates.
Please note that perceived “lack of communication” does not constitute grounds for a refund if production is still within the promised timeframe.
Acknowledgment
By submitting payment for a custom garment, the client acknowledges and agrees to the terms outlined in this policy.
This policy is publicly available on our website and applies to all Waters Atelier/Wolf In Wool LLC orders, regardless of where or how payment is processed.